In this document, ‘we’, ‘our’ or ‘us’ refer to Easy Claim Limited. We are company number 07007869, and our registered address is 4 Cam Road, London, E15 2SN. We operate the following websites:
Easy Claim Limited is committed to protecting your privacy. This Policy applies to all customers, including visitors of our websites, mobile applications or any other electronic services or applications (“Electronic Services”) offered by Easy Claim Limited. The Policy also applies to anyone who accesses our products and services.
This Policy sets out the basis on which any personal data that we collect from you or that you provide to us will be processed. Please read the following information carefully to understand how we will handle your data.
The Data Controller is Easy Claim Limited, a company registered in England and Wales under company registration number 07007869, and whose registered office address is 4 Cam Road, London, E15 2SN
All details supplied by you will be safeguarded both by this Policy and also by relevant data protection laws which include the Data Protection Act 2018 (which includes the General Data Protection Regulation) and any other subsequent data protection legislation in force from time to time.
Information collected and what it is used for
We may collect the following information and share it with third parties, including but not limited to breakdown recovery companies, credit hire vehicle companies, panel solicitors’ firms, Police, local councils, DVLA and medical professionals. We collect the followings.
- Personal details including name, address, date of birth, contact numbers, email address, occupation, national insurance number, GP and hospital details
- Vehicle details, including ownership documents, MOT and insurance details
- Accident circumstance details
- Third-party and witnesses’ details
- Any passengers detail
- Injuries details, including your GP, hospital and other medical professionals’ records
- Your identification, driving licence, proof of address
- Accident images, CCTV footage and other media files
- Any additional information required by us to provide our services to you
What we do with your data
All the personal information we hold about you will be processed by our employees based in the UK.
Where data is processed solely for marketing purposes, any information we use for this purpose will be kept until you notify us that you no longer wish to receive marketing information from us.
We may disclose your personal information to third parties as follows:
- Where we are under a duty to disclose or share your personal information to comply with any legal obligation or to enforce our terms and conditions and any other agreements
- If we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets
- If we are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
- For the prevention or detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, and governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies, automotive advertising companies and/or other agencies
- We may outsource selected business activities to trusted third-party partners where it isn’t feasible for us to perform the activity directly. We will audit our partners carefully and ensure that they meet our strict data protection policies. These companies do not have any independent right to share this information
How long do we keep your data?
We will retain records after our business relationship has ended for a period of 6 years, after which time your data will be securely deleted.
How we store your personal data
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or to do their jobs.
We have physical, electronic, and procedural safeguards that comply with our legal responsibilities to protect personal information about you.
We take your security seriously and take reasonable steps to protect your information.
Under data protection legislation, you have several rights regarding the use of your personal data as follows:
You have the right to obtain confirmation from us that we are processing your personal data, what personal data is being processed and to obtain a copy of that data free of charge.
You have the right to ask us to rectify inaccurate data or complete any incomplete personal data that we hold.
Erasure (The Right to be Forgotten)
Due to legal and regulatory obligations, we will need to store your personal data in accordance with our Data Retention Policy, but no other processing will take place.
Restriction of Processing and the Right to Object
You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so.
Right of Data Portability
You have the right for certain data you have given to us to be provided to you in a structured and commonly used electronic format (for example, a Microsoft word, Excel, PDF file) so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
How to exercise your rights
If you wish to contact us in respect of any of the Rights described above, please get in touch to us on email@example.com
We will respond to your request free of charge and usually within one month.
How to complain about the use of your data
If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, then please contact us at firstname.lastname@example.org, and we will investigate your concerns. If you are not satisfied with our response or believe we are processing your data unfairly or unlawfully, you can complain to the Supervisory Authority – Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns
This notice was last updated on 12 September 2022
We may change this notice by updating our website to reflect changes in the law or our privacy practices. However, we will not use your Personal Data in any new ways without your consent. Please review this notice regularly so that you are aware of any changes.