How to make a complaint:
We pride ourselves on delivering a high level of customer service to all our clients. If, however, you are not happy with the service you received from us, please let us know so that we can learn and improve our services to you.
Please get in touch with the business manager in one of the following methods.
Tel: 0203 051 2280
By Post: Easy Claim Limited, 4 Cam Road, London, E15 2SN
We have in place the following procedure when dealing with complaints:
- We receive your complaint by phone, letter, email or fax.
- We will acknowledge your complaint in writing in five working days.
- We will send our final response no longer than eight weeks from its receipt.
- If dissatisfied with our response, you may refer your complaint to Financial Ombudsman.
The Financial Ombudsman Service
Exchange Tower, Exchange Harbour, London, E14 9SR
Tel: 0800 376 0150